Last updated: February 22, 2026
1. General Refund Principles
Because our work is service-based and project-driven, refunds are assessed based on delivered milestones, approved scope, and time already allocated.
2. Eligible Cases
- Duplicate payment or billing error
- Service cancellation before substantial project work begins
- Case-specific approvals documented in writing
3. Non-Refundable Cases
- Completed milestones or delivered assets
- Delays caused by missing client inputs/approvals
- Change of mind after agreed work has started
4. Request Process
To request a review, contact us with payment details, project reference, and reason. We review each request and respond with a resolution timeline.